HEMA Hoogezand

Ik ben altijd een blije klant van de HEMA , maar 15 mei jl moest ik tot mijn verbazing 1 euro betalen bij de toiletten HEMA Hoogezand , nu is dat niet zo erg maar dan verwacht ik ook een schone wc , nou dat viel smerig tegen , poep in de pot en de muren waren zo vies , dan denk ik zet er maar weer gewoon een toilet juffrouw neer , om dan een euro te betalen heb ik er dan wel voor over . Dit is echt vies .

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Altijd een prima winkel; recent verbouwd.

In het voor mij vernieuwde restaurant geluncht. Heerlijk en betaalbaar

Never coming back here again! This used to be my favorite store, and I did all my shopping here. Today, I was astonished by the way I was treated. I picked up a sandwich from the shelf, and only when I got to the checkout did I discover that it contained chicken. There was no clear ingredient label on the sandwiches available. Due to my personalreasons, I cannot eat food that contain chicken. As soon as I noticed the ingredients, I politely asked if they could simply exchange the sandwich( just they had to remove the chicken), especially since it was completely untouched and had just been taken from the shelf. Instead, I was told that if I wanted another sandwich, I would have to pay for it again because “I should have checked the ingredients first.” Really? What made this even more upsetting, Rather than showing understanding or basic customer care, I was treated as if my request was unreasonable. For the sake of 4 euros, you’re willing to lose a loyal customer who has been shopping here for years. Over a sandwich. Bizarre. After years of purchasing from this store, today was my last visit.