Coolblue Amsterdam Zuidas

De prijzen op de site veranderen per dag, soms wel twee keer per dag. Het wordt alleen maar duurder. Andere electronica zaken gaan er mee. Er is hier een verkapte vorm van prijsafspraken, concurentie is ver te zoeken. Onderste camera combinatie was 2-3 weken terug nog €312. Datum van de eerste foto is 20/06/2026, tweede foto is 23/06/2026. Gisteren was het nog €357 voor zover ik het nog kan herinneren. Zelfs dat ene ster is het niet waard met dit soort schommelende prijzen.

I never experienced such shockingly bad, dishonest, and plain unhelpful service in my life. I chose to order through Coolblue based on the specific promise of a seamless delivery and the free removal of my old unit. Unfortunately, the experience has been entirely unacceptable, characterized by misinformation, wasted time, and a dismissive attitude toward me as a customer.<br>The sequence of events is as follows:<br><br>Upon delivery, the team refused to remove the old machine, citing logistical difficulties. They advised me to contact customer service, saying that a different team of more people/more experienced people from coolblue would be equipped to handle the removal.<br><br>Following the delivery team's advice, I contacted your customer service department and spoke with Brechje. Despite explaining the situation, I was told the only option was to schedule a second appointment for the next day with a new random team. Predictably, this second team arrived and echoed the exact same refusal as the first.<br>The second team said that if I moved the machine down the stairs myself, they would take it from there. With the help of a friend, I successfully moved the heavy appliance down the stairs, proving that the removal was entirely possible.<br>Following this, I spent an entire 4 hours on hold attempting to arrange the promised pick-up. I was placed on hold for over an hour, only to have the call dropped after 45 minutes of waiting. When I finally reached a representative, I was told the only option was to wait until next MONTH for a third appointment and pay a 50 euro fee for the privilege. The washing machine is currently on the street and I risk a heavy fine, I only put it there because coolblue had previously promised to arrange a same-day or latest next-day pickup.<br>When I requested to speak with a manager, I was denied. Furthermore, the representative refused to provide their name and suggested that I pay for a third-party service to remove the machine with the vague promise of a future refund (she even said “I can’t promise”)—a proposal I find entirely untrustworthy given the conflicting information I have received from the staff thus far.<br>The only "compensation" offered for this ordeal, which has cost me significant time, physical labor, and frustration, was a 10 euro voucher for a future order. This is insulting and wholly inadequate given the gravity of the service failures, I cannot imagine it would make anyone any less livid, rather the contrary.<br>I expect an immediate and professional resolution to this issue, I have already emailed and called all possible people at the company and am frankly at my wit’s end, and cannot bear a minute more of listening to their insufferable hold music.

Hello, do you have a bamboo lab p2s combo? I need it urgently, please get back to me quickly.

Nog nooit zo'n slechte service gehad, personeel kijkt maar helpt je niet terwijl ik meerdere keren heb aangegeven geïnteresseerd te zijn in een tv.

Fijne apparaten en service, maar ontzettend misleidend met abonnementen. €300,- korting op je energiecontract word €75,- Een jaar gratis Norton word een maand. Gelukkig maar voor een jaar afgesloten

Groot assortiment ruime keuze