HEMA Amsterdam NDSM-straat

As my husband and I were sitting in the Hema cafe, I was taking a selfie video of my husband & daughter and I through a WhatsApp message thread between a family member abroad and me showing that we were out and about having a good time and as soon as I was going to play the video to watch it before sending it, one of the female employees (and older woman) at the cafe with short black hair immediately gave me a terrible attitude saying she saw me recording her in the video and that she was so sure she was in it. At this point I told her i didn’t put her in the video and i even offered to play it for her because I had not even sent it yet but she refused and kept accusing me of having her in my quick 5 second video! She was so adamant that she was in it so I quickly clicked the “x” on the top left corner so it can delete from the message/my phone which I did show her from where I was sitting by the cafe but she did not care and then became aggressive with her tone telling me over and over again, “ I DO NOT WANT MYSELF POSTED ON SOCIAL MEDIA. I BETTER NOT FIND OUT MY VIDEO IS ANYWHERE POSTED OR” and at that point I got very upset because I’m taking it as shes threatening me so I also told her she shouldn’t assume that I’m the type of person posting on social media (because I don’t even post my own child or anything social media to begin with) then I spoke to the manager in charge at the cafe who was also there and he understood completely and spoke to her. He, as well as all the other employees at the store have been great everytime we visit HEMA ndsm. This one employee I do not feel comfortable/safe around after her threatening tone. I understand people not liking to be in the background of videos so I’m very careful of this when taking a video but there is no law that states that I cannot record MYSELF or MY family in PUBLIC places. We did some shopping in the store then enjoyed a small meal at the cafe but what was supposed to be a nice family outing was unfortunately ruined by this lady. This employee should have handled the situation in a better manner like a grown adult instead of having a horrible and attacking attitude towards me since the beginning. Hema needs to pay attention to the kind of people they hire and should train them better on how to approach PAYING CUSTOMERS when there’s situations they don’t like. And by the way, she was not important/relevant enough to be in my video to begin with. 🙂 This happened Wednesday, July 29th, 2026 @ 4:55 pm.

Alles ligt er goed overzichtelijk bij.

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Het is vandaag 33 graden, ik kwam naar 2 medewerkers toe en ik wou hun een vraag stellen of jullie een handventilator hadden. Ze waren druk aan het praten en ik vroeg netjes “Hi mag ik iets vragen” ze keken super boos en keken elkaar aan alsof ik iets bizars vroeg. Toen vroeg ik waar de handventilators lagen en zei ze op een boze toon “daar bij de ingang” en toen wees ze naar de ingang. Dat waren niet de handventilators maar de grote. Toen heb ik de winkel doorgezocht en toen zei de ene tegen de andere “heb je het gevonden?” Ik dacht dat hij het tegen mij had dus ik zei “nee” ze keken me opnieuw super boos aan en toen vroeg ik het nog een keer en toen zei mevrouw weer “kassa, anders zijn ze op”. Daarna gingen ze door met praten en dit is absurd dat je zo een klant behandeld. Ik voelde me heel oncomfortabel met deze sfeer en dit soort personeel, ik kom hier zeker niet meer terug en dat raad ik andere mensen ook niet aan.

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