Goossens Utrecht

De 2 leveringen en plaatsing zijn prima volgens afspraak afgehandeld. Geen reden om minder sterren te geven

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Horrible experience calling the shop to ask if they had something in stock, the woman there didn’t even bother to reply properly, I asked if she can talk in English she said no, then if she can call someone who does, she said no and she just hang up. Very bad customer service

Delays and excuses, I dont recommend their service at all.

We bought a dining table and a couch back in March. It’s been an absolute nightmare dealing with this company not only for their customer service but also their delivery times absolutely ridiculous. Up until today we haven’t received our order or anything but lame excuses that don’t compensate for the time and money spent on temporary furniture. If you can get your stuff somewhere else, please do! Spare yourself the pain of having to overpay for a terrible service and products.

Shipped us lamp with the broken plafond. Then did not return money claiming that we broke it. They saw only photos and never did proper expertise for this conclusion, which is illegal. With the high prices customer service level is very low. Most of their models are available in other shops with lower prices and better customer support.