The Dr. Martens Store - Amsterdam

Ich bin in den Store gegangen und eine Mitarbeiterin mit schwarzen Haaren und einem Pony hat auf meine Dr Martens geschaut und angefangen zu lachen. Ich glaube man sollte so nicht mit seinen kunden umgehen und auch nicht über seine Kunden lachen!

Goed personeel en goeie schoenen de dure prijs is het waard

They have a nice variety of options. The staff are friendly and helpful. They allowed me to try on several shoe models and sizes until I found the right fit for my feet.

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I don't usually write a review, but after a great experience like today, I feel like I have to! Last year in August, I bought a pair of boots in this store, but unfortunately the zipper had recently broken. I searched on Google what the options were for insurance/purchase guarantee etc. The website said there was a year guarantee, so I had called the store a day prior, explaining the situation. The person on the phone was very understanding and told me to come by and someone could take a look at it. So, today I passed by the store. I was immediately greeted and helped after explaining why I was there. The Manager on Duty, Shel, assisted me after one of her staff (I didn't catch the name 😕) called her over. What a sweetheart! Very patient, understanding, and willing to listen. It was quite busy, so I was amazed at how smoothly she was able to multitask! After finding my purchase in their system, since I didn't have the receipt anymore, she offered me an exchange for new boots. I really appreciated this solution. Thank you so much for all the staff their assistance! I'll certainly be back to buy a new pair when the time comes ☺️

Great service. Angel was incredibly friendly and thoughtful. I would definitely recommend coming here!