Rituals House of Rituals

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Had a brain massage today and absolutely LOVED it. You really do feel relaxed as if you've napped for 2 hours.

4 Etagen! Tolles Geschäft.

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Tolle Pediküre zu fairen Preisen. Sehr gute Hygiene. Ich habe mich sehr wohl gefühlt

I rarely leave negative reviews, but this experience at House of Rituals was incredibly disappointing. This was my third massage appointment here. My previous visits were exceptional, which is why I always made sure to book well in advance whenever I travelled to the Netherlands. As I don't live here, every visit is carefully planned, and I have enthusiastically recommended House of Rituals to many friends. Unfortunately, this visit was a complete letdown. My massage appointment was cancelled just 20 minutes before the scheduled time. By then, I had already spent both time and money travelling there, only to be informed that the massage service was provided by an outsourced company. To the manager's credit, he genuinely tried to make things right by offering me a complimentary brain massage, a cup of herbal tea, two pieces of chocolate, and assuring me that another hot cup of tea would be waiting for me after my treatment. Sadly, the service afterwards reflected a lack of care and attention. When I came out of the treatment room, three staff members were busy chatting about their personal summer plans. I had to approach a staff member myself to ask about the promised tea, only to be told to wait. After waiting another 10 minutes without any acknowledgment or follow-up, I decided to leave. At that point, I felt more like I was begging for something that had been promised than being treated as a valued guest. What disappoints me most is not simply the last-minute cancellation, but how the entire situation was handled afterwards. After two wonderful experiences at House of Rituals and many positive experiences at Rituals retail stores across Europe, it is disheartening to see the standard of customer service decline so drastically. The outsourced provider did contact me via WhatsApp on the day of the cancellation to try to reschedule. However, despite receiving a full refund for the cancelled appointment, they went completely silent the following day without any resolution or further communication. Will I return? No. Would I recommend House of Rituals anymore? Unfortunately, no.