Levi's® Maastricht

Had an absolute fabulous experience at the Levi store in Times Square. Edward at the Tailor Shop custom made this jacket with the patches and buttons. He was great to work with and super fast. We went over the details on a Friday, and it was shipped to my house the following Wednesday. Absolutely a must stop.

Πολύ ωραίο και μεγάλο κατάστημα, με μεγάλη ποικιλία και πολλές επιλογές σε jeans, ρούχα και αξεσουάρ. 👖 Ο χώρος είναι όμορφος και οργανωμένος, με αρκετά διαφορετικά σχέδια και γραμμές ώστε να μπορείς να βρεις αυτό που σου ταιριάζει. Αξίζει μια επίσκεψη, ειδικά αν θέλεις να δεις μεγάλη γκάμα Levi’s συγκεντρωμένη σε ένα κατάστημα.

El personal muy atento, encuentras prendas que no hay en otras tiendas de la misma marca.

Well maintained store however employee Rosetta was very rude and had an unfriendly attitude when I asked questions about tailor availability & sizes. I will be avoiding this levi’s from now on because clearly the employees need a lesson or two on customer service.

Geen tekst bij deze review.

I visited Levi's store in Times Square, knowing it's their flagship and that they have a tailor. I brought in a pair of new Levi's jeans I got online from the official Levi's store, with a simple ask: lengthen them slightly, by about an inch. What followed was thirty minutes of back and forth in which everything kept changing: whether the alteration was possible at all, the price, and how long it would take. First they told me the result would look ugly. Fine. Then that I'd have to pick them up in a month (at the end of Sept, and today is Sept 1st), after initially saying maybe tomorrow. Fine, I'll still do it. Then they told me that letting down the hem was impossible altogether. Then, after more discussion, that it could be done after all, for $50 instead of the $20 first estimated. I had the clear impression the tailor shop staff simply wanted me to leave. Emily, the manager of the tailor shop, was dismissive throughout the whole process, toward me and toward Anastasia, the employee helping me. Anastasia did everything she could for me, but she hit a wall with the tailor shop, and specifically with any question she asked to Emily. I love Levi's products. I still bought another pair of jeans during that same visit, which should say something. That's exactly why I was quite shocked by how poor this was. A disastrous customer interaction at the tailor shop.